Innovisionaries

Securing Borders with AI: A Vision for Enhanced Safety and Efficiency The implementation of Artificial Intelligence (AI) offers transformative solutions to bolster border security, addressing various challenges through advanced surveillance, data analysis, and automated systems. By integrating AI technologies, authorities can enhance the efficiency and effectiveness of security measures at national borders. AI-powered surveillance systems, including drones and cameras equipped with facial recognition technology, can monitor vast and rugged terrains, identifying unauthorized entries or suspicious activities in real-time. These systems operate continuously, overcoming human limitations of fatigue and distraction, thereby ensuring a constant vigil over sensitive areas. Furthermore, AI excels in analysing massive datasets rapidly, a capability that can be harnessed to scrutinise travel documents, biometric data, and historical patterns to flag potential security threats...

  Excessive Heat in Kuala Lumpur, Malaysia 1. Wicked Problem Identification: Excessive Heat in Kuala Lumpur, Malaysia.   Kuala Lumpur, Malaysia's bustling capital, is grappling with the escalating issue of excessive heat. This urban heat island effect is fueled by rapid urbanization, extensive concrete and asphalt surfaces, and a shortage of green spaces. These factors collectively contribute to higher temperatures, which adversely impact the health, productivity, and overall quality of life for its residents.  The World Bank reports that from 1970 to 2013, the regions of Peninsular Malaysia, Sabah, and Sarawak witnessed a rise in surface mean temperatures ranging from 0.14°C to 0.25°C per decade  (World Bank Group & Asian Development Bank, 2021). 2. User Persona Name:  Siti Nurhaliza   Age:   28   Gender:   Female   Occupation:   Graphic Designer   Education:   Bachelor’s in Fine Arts   Marital Status:   Sin...

Enhancing Amazon's Customer Experience Through Divergent and Convergent Thinking Amazon, as one of the world’s largest e-commerce platforms, continuously seeks innovative ways to enhance its customer experience. This essay explores the use of “How Might We” (HMW) statements to address key challenges faced by Amazon. By leveraging both divergent and convergent thinking, Amazon can develop actionable solutions to improve various aspects of its operations and customer service. Identifying Problem Statements (Hadi) To create effective HMW statements, it is crucial to identify specific problem areas within Amazon’s operations. Common challenges include long delivery times, a complex user interface, sustainability concerns, cumbersome return processes, and the need for improved personalization of product recommendations. These issues, if not addressed, can impact customer satisfaction and retention, which are critical for Amazon’s sustained success. Developing Insights (Hadi) Insights ...

DoctorOnCall is a Malaysia-based telehealth platform and online pharmacy that offers an interesting case study for how to advance and grab oppurtunities in times of uncertainty with the use of design thinking methodology. What is? DoctorOnCall is a Malaysian-based telehealth platform that revolutionizes healthcare access by offering virtual consultations and an online pharmacy, all conveniently from the comfort of your home.  While other companies struggled during the pandemic, companies like DoctorOnCall found avenues to thrive in by partnering with the Malaysian Ministry of Health   to establish a virtual health advisory portal to help address Covid-19’s risk communication needs ( Lim, 2020). What if? Thinking "what if?" leads us to some avenues that the company can take which could be termed a game changer for the pharmaceutical and medical consultation industry. The x factor for a company like DoctorOnCall is innovation and employing design thinking to identify indus...

 Case Study Analysis on GrabFood The food delivery division of the Grab superapp company, GrabFood, offers an interesting case study of how to reinvent the ordering and delivery of food through the use of design thinking methadology. What is? GrabFood is well-established food delivery service with operations throughout Southeast Asia. Through the Grab mobile app, customers can place orders for food from a variety of restaurants, and Grab's network of delivery partners will deliver it. By capitalising on the growing demand for convenient food delivery services in the area, GrabFood has expanded much quicker than expected (Sawangrak, 2018) . What if? Thinking "what if" with a design thinking perspective presents some intriguing possibilities. What if GrabFood could do in-depth, compassionate research to gain a deeper understanding of the unmet requirements and pain areas of its delivery partners, restaurant partners, and customers? What if the ordering and delivery of mea...

 Pollution in Karachi, Pakistan 1. Wicked Problem Identification: Pollution in Karachi, Pakistan Karachi, the largest city in Pakistan, faces severe air pollution challenges.  The city’s air quality often falls into the ‘unhealthy’ category due to high levels of particulate matter (PM2.5), which can penetrate deep into the lungs and enter the bloodstream .  Major sources of this pollution include transport and industrial emissions, waste burning, and dus t (Khan S., 2021). 2. User Persona Name:  Aamir Sohail Age:  35 Gender:  Male Occupation:  School teacher Education:  Master’s in Education Marital Status:  Married with two children Hobbies:  Urban gardening, reading Health Concerns:  Asthma, exacerbated by air pollution 3. Storyboard: A Day in the Life of Aamir with Pollution Effects 6:30 AM - Morning Haze:  Aamir wakes up to a less-than-clear sunrise. The usual morning jog is replaced by indoor stretches to avoid the smog. H...